Our online team will usually have your order processed within the next 2-4hours(During Business Hours)
Once order is processed we will send an update through the online portal updating rough delivery times.Please ensure you check your spam or junk mail folders as with current filters sometimes order update emails are blocked or filed into those folders
Orders placed before 1pm during working days will usually be dispatched by the 3pm pick up
For urgent orders please don’t hesitate to contact us on 02 9756 3464 so we can try make sure order is able to cover your expectations
Unlike others we try run a flat rate service for our online orders, most times this is achievable & on occasions it can’t be we will notify the best possible rate so you can choose whether you would like to proceed or if you would like to organise your own freight or if you would like to cancel your order. Refunds will be processed immediately.
For items under 1kg & could fit in a shoe box size box you may select $10 local sydney metro freight rate even if your not in that location
For Sydney metro areas we offer flat rate of $10, some occasions to which this might not count is items longer that 1.2m or heavier than 20kgs. In these scenarios we will get in contact with you via phone or email before proceeding with order
Includes the City of Sydney, Waverley, Randwick, Canada Bay, Inner West, Bayside and Woollahra local government areas. It is capped by Hornsby at the north, the Sutherland Shire at the bottom, but does not include areas like the Blue Mountains,Riverina,Illawarra,Shoalhaven, Riverina,Hunter,New England,North Coast, or the Central Coast.
For Areas outside the above region we offer a flat rate of $20, some occasions to which this might not count is items longer that 1.2m or heavier than 20kgs. In these scenarios we will get in contact with you via phone or email before proceeding with order
Orders placed before 1pm on a business day will be processed within 1-3 hours. In the unusual event of a delay to the despatch of your order you will be contacted as soon as possible.
Once the order has been despatched the estimated delivery time is as follows:
Sydney Metro 1-2 business days
QLD,VIC,SA Metro 2-4 business days
NT,WA,TAS Metro 3-6 business days
Regional Areas 3-8 business days
Remote Areas 6-10 business days
*Please note that these estimated delivery times are estimates and are not guaranteed
Keep the tool relatively clean and free from debris.
Try to use a blow gun to blast any dust and fragments from the unit occasionaly.
Regularly check the carbon brushes if your tool has brushes, there are now tools that run on brushless technology Carbon brushes are a component in all power tools that wear with use, and should be replaced when they wear down to a marked point
Both carbon brushes should be replaced at the same time, and should be identical. Once they are replaced, run the tool with no load for 1 minute to ‘break in’ the brushes. Use accessories that are sharp & of a high quality grade to avoid extra load on tool.
Select the correct gear for the application to releave overloading tool.
If you encounter a burning smell when using a power tool of any sort, it means that the motor is being over loaded and is overheating. Specifically, the motor’s internal fan (air radiator) can’t cool the motor’s windings fast enough and their varnish coating begins to melt & burn. If you start to smell this ‘electrical burning smell’, withdraw the machine from the work but keep it running. This will enable the impeller fan to cool the motor’s windings.This smell is generally an indication that the tool isn’t being used correctly, or that it is attempting to perform a task that it isn’t capable of.
If this does occur & performance of the tool has changed please ensure you get the tool to our inhouse service department to completely check before more damage is caused.
If your tool is still under its warranty, then all you have to do is to take it back to our inhouse service department with your proof of purchase (Tax invoice), and we will assess it and give you a solution.
If it is not under warranty, then you can take it to a local service agent or our inhouse service department and they will give you a quote to repair it.
This will vary on many factors such as:the condition of the battery, the battery’s voltage & Amp Hour, speed ratings of the tool, the tool’s gearing, the application, the tools accessory and the efficiency of the cordless tool.
A good test is when you buy a new tool to fully charge the battery & time how long it takes to fully drain, so in the future you will be able to compare condition of battery to your test results
Tool battery chargers should not be plugged into a generator.
If you have to make sure the generator is an Invertor Generator or Single Sign Wave Generator
There are some chargers available that can handle the surges in voltage and current that generators produce – If this is the case it will be specified by the charger’s manufacturer in the manual.
Keep the tool relatively clean and free from debris.
Try to use a blow gun to blast any dust and fragments from the unit occasionaly.
Regularly check the carbon brushes if your tool has brushes, there are now tools that run on brushless technology Carbon brushes are a component in all power tools that wear with use, and should be replaced when they wear down to a marked point
Both carbon brushes should be replaced at the same time, and should be identical. Once they are replaced, run the tool with no load for 1 minute to ‘break in’ the brushes.
Use accessories that are sharp & of a high quality grade to avoid extra load on cordless tool
Select the correct gear for the application to releave over current draw on batteries
If your tool is still under its warranty, then all you have to do is to take it back to our inhouse service department with your proof of purchase (Tax invoice), and we will assess it and give you a solution.
If it is not under warranty, then you can take it to a local service agent or our inhouse service department and they will give you a quote to repair it.
